Dino IPTV Refund Policy

Effective date

October 10, 2026

Last updated

October 10, 2026

Applies to

all Dino IPTV plans bought on dinoiptv.site

1. Summary

• You can ask for a refund within 7 days of your first purchase.
• We always try to fix the problem first; if we cannot, you get your money back.
• Double or incorrect charges are refunded at any time.
• Plans never renew automatically, so there is nothing to cancel.

2. Refund Window

Refund requests are accepted within 7 days of your first Dino IPTV purchase. The 7 days start on the day your payment is confirmed. Charges that were made twice or for the wrong amount are covered by section 4 instead.

3. When You Qualify

Within the 7-day window you receive a full refund when:

• the service does not work on your device and our support team could not solve the problem within 48 hours of your first message;
• your login details did not arrive within 24 hours of payment, after you checked your spam folder and contacted us; or
• a main feature described on our website, such as the TV guide or the on-demand library, was not available to you during your first week.

4. Double or Incorrect Charges

If you were charged twice for one order, or charged the wrong amount, we refund the difference in full. This applies to every order and at any time.

5. When a Refund Does Not Apply

• More than 7 days have passed since your first purchase, unless section 4 applies.
• A particular channel, programme or title is unavailable. The line-up changes over time, as our Terms of Use explain.
• The problem is caused by your internet connection, your home network, your device or a third-party player app, while the service itself works.
• You did not contact support or did not try the steps our team suggested.
• Your access was suspended for breaking the Terms of Use, for example by sharing or reselling your login.
• You changed your mind or no longer need the rest of your plan.
• The cost of third-party player apps or their activation fees, which are paid to those developers and not to Dino IPTV.

6. How to Ask for a Refund

1. Fill in the refund request form below, or email support@dinoiptv.site with the same details.
2. Our team replies within 1 business day and may suggest a quick fix first.
3. If the problem cannot be fixed and your request meets this policy, we approve the refund and confirm it by email.

7. Timing and Payment

Refunds go back to the payment method you used. Prices are charged in US dollars, so refunds are made in US dollars too; the amount in your own currency may differ slightly because of exchange rates and bank fees. Once a refund is approved, access for that order ends.

8. No Automatic Renewal

Every plan is prepaid for the period you chose and never renews by itself. You are not charged again unless you place a new order.

9. Chargebacks

Please contact us before opening a dispute with your bank. We can usually solve the problem faster, and a refund issued by us reaches you sooner.

10. Your Statutory Rights

Nothing in this policy limits the rights you have under the consumer laws of the country where you live. If those laws give you more protection, they apply.

11. Contact Us

Questions about this policy?

Email: support@dinoiptv.site

Contact form: dinoiptv.site/contact-us