Dino IPTV Privacy Policy
What we collect, why, how long we keep it and the choices you have.
1. Summary
- We collect only what we need to run the service, answer your messages and handle your orders.
- We do not sell your personal information, and we do not use advertising cookies.
- Card payments are handled by a payment provider; we never see your full card number.
- You can ask to see, correct or delete your information at any time.
2. Who We Are
Dino IPTV operates dinoiptv.site and the Dino IPTV service and is responsible for the personal information described in this policy. For any privacy question or request, contact us at support@dinoiptv.site.
3. Information We Collect
| When | What we collect |
|---|---|
| Contact form | Your name, email, the topic, your device and app if you share them, and your message |
| Refund request form | Your name, order email, plan, purchase date, order ID if given, and your request details |
| Buying a plan | Your name, email, the plan, the date and the payment status |
| Using the service | Technical data such as IP address, device or app type and connection times |
| Visiting the website | Basic technical data such as IP address, browser type and pages visited |
We do not ask for government ID numbers or precise location, and we ask you not to send sensitive information such as health data.
4. How We Use It
- To deliver your login and setup instructions
- To process orders, payments and refunds
- To answer questions and give technical support
- To keep the service secure and prevent misuse such as login sharing
- To send service messages, such as a reminder that your plan is ending
- To meet legal, tax and accounting obligations
5. Legal Bases (EU and UK)
If you are in the European Economic Area or the United Kingdom, we rely on these legal bases under the GDPR and UK GDPR: contract (to provide the service you bought), legitimate interests (to keep the service secure and answer enquiries), legal obligation (tax and accounting records) and consent (where we ask for it, such as on our forms). You can withdraw consent at any time.
6. Canada and the United States
If you are in Canada, we handle your personal information in line with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial laws, and you can ask to access or correct it at any time. If you are in the United States, including California and other states with privacy laws, you have the right to know what we collect, to ask us to delete or correct it, and to opt out of the sale or sharing of personal information. We do not sell or share personal information for advertising, and we will not treat you differently for using these rights.
7. Who We Share It With
We do not sell or rent personal information. We share it only with:
- payment providers, to take payments and issue refunds;
- email and form-delivery providers, to deliver messages between you and our support team;
- hosting providers, to run the website and the service;
- professional advisers, when needed;
- authorities, when the law requires it.
8. International Transfers
Our providers may process information in countries other than yours. Where the law requires it, we use appropriate safeguards, such as standard contractual clauses, to protect information transferred out of the EEA or UK.
9. Cookies
Our website uses only the cookies it needs to work. We do not use advertising or cross-site tracking cookies. If we ever add analytics, we will update this section first and ask for consent where the law requires it.
10. How Long We Keep It
| Information | Kept for |
|---|---|
| Support and contact messages | Up to 24 months after the request is closed |
| Refund requests | Up to 24 months after the request is closed |
| Account and order records | While your plan is active and up to 12 months after |
| Billing records | As long as tax and accounting laws require |
| Security and connection logs | Up to 90 days |
After that we delete the information or make it anonymous.
11. Security
We use reasonable technical and organisational measures, including encrypted connections and limited access to customer records. No system is completely secure, so please keep your login private and tell us if you think it has been misused.
12. Your Rights
Depending on where you live, you may have the right to:
- access the information we hold about you;
- correct information that is wrong;
- ask us to delete your information;
- object to or restrict certain processing;
- receive your information in a portable format;
- withdraw consent;
- complain to your local data protection authority.
We extend these rights to all customers, wherever they live, and will not treat you differently for using them.
13. How to Make a Request
- Email support@dinoiptv.site from the address linked to your order, or use the contact form.
- Tell us which right you want to use.
- We may ask a question to confirm your identity.
- We reply within one month, and explain if we need more time.
14. Children
Dino IPTV plans are sold to adults. We do not knowingly collect information from children. If you think a child has sent us personal information, contact us and we will delete it.
15. Changes to This Policy
We may update this policy. The date at the top shows the current version, and we will tell you about important changes by email or on the website.
16. Contact Us
Questions about your privacy?
Email: support@dinoiptv.site
Contact form: dinoiptv.site/contact-us
See also our Terms of Use and Refund Policy.